Theek Tek Pty Ltd (Theek Tek) and its related bodies corporate (we, our, us) recognise the
importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and sets out how we collect and manage personal information.
We respect an individual’s right to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and
disclosure of personal information.
When used in this privacy policy, the terms “personal information” and “sensitive information” have the meaning given to them in the Act.
In general terms, personal information is any information that can be used to personally
identify an individual. This may include name, address, telephone number, email address
and profession or occupation. If the information we collect personally identifies an individual,
or an individual is reasonably identifiable from it, the information will be considered personal
information
Sensitive information is:
We may collect the following types of personal information:
From time to time, we may collect general, non-personal, statistical information about the
use of our website or mobile application, such as survey feedback for our corporate
customers. In addition to this, we will track users to determine the status of users (i.e
whether they user is active or inactive).
We collect this information through the use of “cookies” and other tracking technologies,
‘which are discussed in greater detail below. We collect this information in order to enhance
the website and mobile application.
We may group this information into aggregated data in order to describe the use of the website to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify any individuals or any other users of the ‘website or mobile application
We collect personal information directly from users unless it is unreasonable or impracticable to do so. When collecting personal information, we may collect in waysb including:
We may also collect personal information from third parties including, but not limited, to:
From time to time, we may be provided with, and we may collect, the personal information
of a third party. Where the personal information of third parties is provided, the provider
agrees that the provider will ensure that those persons are aware of this Privacy Policy and
have consented to the provision of that personal information
To the extent we comply with our obligations under this Privacy Policy, the provider of third-
party personal information must indemnify us and agree to keep us indemnified from any
costs, expense, loss or liability we suffer from using the third party’s private information that
is provided to us.
We will only collect sensitive information from an individual directly, as reasonably necessary, and with the individual’s consent.
Subject to the other provisions of this clause 6, sensitive information will only be disclosed
in accordance with the Act as follows:
Subject to the other provisions of this clause 6, sensitive information will only be disclosed in accordance with the Act as follows:
forthe primary purpose for which it was collected;
We will not disclose sensitive information of an individual without the individual’s prior written
consent or unless required by law.
Our website may utiise “cookies” and other tracking technologies. A cookie is a small text
file that a website transfers to an individual’s hard drive for record-keeping purposes.
For example, we may use cookies to collect information about website activity. Users may
set most browsers to notify the user f the user receives a cookie, or users may choose to
block cookies with their browser. However, please be aware that some features of our
‘websites may not function properly or may be slower if users refuse cookies.
We do not link the information we store in cookies to any personal information submitted while on the website or mobile application.
Tracking technologies may record information such as internet domain and host names; internet protocol (IP) addresses; browser software and operating system types; dlickstream pattems; and dates and times that our website or mobile application is accessed
Itis not our practice to link the information we record using tracking technologies to any personal information submitted while on the website or mobile application. However, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the website’s or mobile application’s policies, to protect the website and mobile application, our customers, or
others, or when we believe in good faith that the law requires it
Ifa user does not provide us with the personal information described above, then that user
will not be able to utilise the website and mobile application.
We collect personal information about users so that we can perform our business activities
and functions and to provide best possible qualty of customer service.
We collect, hold, use and disclose personal information for the following purposes:
Personal information will not be shared, sold, rented or disclosed other than as described in
this Privacy Policy.
We may use personally identifiable information in a summative form to improve our supply
of services and make them more responsive to the needs of our customers. This statistical
compilation and analysis of information may also be used by us or provided to others as a
summary report for marketing, advertising or research purposes.
We may disclose personal information to our employees and related bodies corporate,
contractors or service providers for the purposes of operation of our websites, mobile application or our business (including marketing), fulfiling requests by users, and to otherwise provide products and services to users including, without limitation, web hosting providers, publisher networks, IT systems administrators, data entry service providers, electronic network administrators and professional advisors such as accountants, solicitors, business advisors and consultants.
In addition to the above, we may disclose personal information to any organisation for any authorised purpose with express consent, where information is publicly available or in
connection with any sale or merger involving Theek Tek andor its related bodies corporate
We will take reasonable steps to ensure that these third-party service providers are obliged
to protect personal information on our behalf
Theek Tek will not sell or share personal information with any unaffiliated third parties for
marketing purposes.
In the event that Theek Tek or all of its assets are acquired, it is very likely that customer
information (including personal information) would be one of the transferred assets.
We reserve the right to disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either
intentionally or unintentionally) our rights or property or anyone else that could be harmed by such activities. We also reserve the right to disclose personal information when we believe in good faith that the law requires it
We may combine or share any information that we collect with information collected by any
of our related bodies corporate.
We may send users direct marketing communications and information about our products
and services via the Theek Tek email set out in clause 17.
These communications will be sent by email and in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If users indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In addition, at any time users may opt-out of receiving marketing communications from us
by contacting us via the Theek Tek email set out in clause 17.
Users may request access to any personal information we hold about that user at any time
by contacting us (see the details below).
Where we hold information that users are entitled to access, we will try to provide users with
suitable means of accessing it (for example, by mailing or emailing it). We may charge a fee
to cover our administrative and other reasonable costs in providing the information and, if
50, the fees will be $50.00. We will not charge for simply making the request and will not charge for making any corrections to personal information.
There may be instances where we cannot grant access to the personal information we hold.
For example, we may need to refuse access if granting access would interfere with the
privacy of others or if it would result in a breach of confidentiality. If that happens, we wil give written reasons for any refusal.
Ifa user believes that personal information we hold about that user is incorrect, incomplete
or inaccurate, then that user may request us to amend it. We will consider if the information
requires amendment. If we do not agree that there are grounds for amendment then we wil add a note to the personal information stating that the user disagree with it
Ifa user believes that the user’s privacy has been breached, that users can contact us using the contact information below and provide details of the incident so that we can investigate it. Our Privacy Officer will investigate and deal with alleged privacy breaches that have been
notified to us.
Inwring: The Office of the Australian Information Commissioner, GPO Box 5218,
Sydney NSW 2001
We may disclose personal information to our related bodies corporate and third-party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of personal information do not breach the privacy obligations relating to that personal information.
The security of personal information is important to us.
We hold all information in electronic form.
We take reasonable steps to ensure personal information is protected from misuse and loss
and from unauthorised access, modification or disclosure. These include intemal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data.
We restrict access to personal information to Theek Tek’s employees, contractors and agents who need to know that information in order to operate, develop or improve our products and services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
As our website and mobile application are linked to the internet, and the intemet is
inherently insecure, we cannot provide any assurance regarding the security of transmission of information transmitted to us online.
We also cannot guarantee that the information supplied by users will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which is transmitted to us online is transmitted at
the user’s own risk.
When creating an account on our website or the mobile application, users will be
asked to choose a password for the account. We recommend that users do not disclose their password to any other person.
Users are responsible for maintaining the confidentiality of their password and account, and are fully responsible for all activities that occur under their password or account Users may view and update their account information at any time by logging into their account
If users have any questions about this Privacy Policy, any concems or a complaint regarding the treatment of a user’s personal information or a possible breach of a user’s privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.
We will treat any requests or complaints confidentially. Our representative will make contact within a reasonable time after receipt of the complaint to discuss the concerns and outline options regarding how they may be resolved. We will aim to ensure that any complaint is resolved in timely and appropriate manner. Please contact our Privacy Officer at:
Post: Suite 349, 7 Clunies Ross Court, Eight Mile Plains, Queensland, 4133
We may change this privacy policy from time to time. Any updated versions of this
privacy policy will be posted on our website.
In this Privacy Policy: Website means all of the pages located on the website, theektek com
Mobile application means the mobile applications referred to as Theek Supply.
Last updated on 27″ July 2023
